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Unparalleled Travel Support
Strategic partners
Welcome to Travel Bureau, your premier travel intermediary and one-stop shop for all your travel needs. Since our founding in Beirut in 2015, we have steadily expanded, establishing a presence in the UAE in 2020 and Cameroon in 2024. This growth underscores our commitment to delivering exceptional travel services across diverse and dynamic markets.
Moreover, we are proud to partner with OMT, Lebanon’s leading financial services provider. This collaboration allows travelers of all types to enjoy the comfort, convenience, and flexibility of booking through Travel Bureau and making payments at more than 1,400 OMT locations across Lebanon.
Discover with us the next generation of travel, where every journey is extraordinary.
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Travel Bureau is proud to partner with Irada, offering exclusive travel packages tailored for Lebanese business professionals. This collaboration provides customized travel solutions, including special discounts and services designed to meet the unique needs of Irada members. Together, we aim to enhance the travel experience for Lebanese entrepreneurs, ensuring smooth, stress-free journeys to key business destinations around the globe.
Learn More
Manage Bookings Easily
How to Manage Your OMT Travel Booking
Explore our easy-to-follow guides for managing your trips with OMT Travel. Whether you’re making a new reservation or need to cancel an existing one, these videos will help you every step of the way, ensuring a smooth and hassle-free experience.
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Find Your Answers Here
Find answers quickly by using our search tool. Enter keywords to get relevant FAQs instantly.
Thank you! Your submission has been received!
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Is customer support available 24/7?
Yes—our support centre operates around the clock.
What happens if an activity is cancelled by the supplier?
A full refund is issued automatically.
How do I know that my cancellation has been confirmed?
A cancellation‑confirmation email will be sent.
How can I change the date/time of my booking?
Cancel (if permitted) and re‑book for the new slot.
Is there a cancellation fee?
Depends on the activity’s cancellation policy.
Is there a specific period to accept cancellations after booking?
See the activity’s cancellation policy—it varies by listing.
I can’t submit my payment details. What should I do?
Contact support for assistance.
How can I cancel and request a refund for my booking?
Contact support—cancellations/refunds are processed through us.
Where can I find my invoice?
It is emailed once your booking is confirmed.
Does the price mentioned include VAT?
Total inclusive price is shown before payment and on your voucher.
How can I pay for an activity?
By debit/credit card online or at any OMT agent.
Do you offer refunds?
Refunds follow the cancellation policy of the booked activity.
Is it possible to pay the merchant or vendor directly at the activity location?
No, all payments must go through OMT Travel.
What are the different payment options available?
Online card payment or cash/agent payment at OMT.
Where can I find the activity’s pickup information?
Usually on the voucher; otherwise the provider will advise.
How can I make a special request?
Add it in the request box during booking.
My activity offers pickup. How can I schedule a pickup?
Once confirmed the provider will contact you to arrange pickup time.
Can I cancel my booking?
Refer to the activity’s ‘Package cancellation policy’ in ‘My Booking’.
Can I reschedule my booking?
At present you must cancel (if allowed) and re‑book for a new time.
Can I modify my booking?
Contact support and we’ll assist where possible.
Are protective equipment for select activities required? Is there a separate fee for it?
See the listing—requirements and any extra fees are detailed there.
What kind of voucher should I present when I arrive on the day of the activity?
Show the confirmation voucher you received by email (printed or mobile, per listing).
I’m running late. What can I do?
Inform the merchant/vendor immediately; activities run on fixed schedules.
I reached the location but I’m unable to find the meeting point. What can I do?
Call the driver/guide number shown on your voucher.
Where can I find the meeting point?
It’s printed on the voucher sent after confirmation.
Are transportation options available when booking activities?
See the activity description—transport may be included or optional.
Can I book more than one activity on the same day?
Yes—each activity is handled as a separate booking.
Are there specific requirements for certain activities?
Yes—each listing states any age, health or skill requirements.
Is it possible to make a booking for more than one person?
Depends on the listing—some are group‑only, others per person.
Why do I see multiple packages for one activity?
Packages differ by inclusions so you can pick what suits you best.
How do I search and book activities?
Click ‘Activities’ on the homepage, enter the city in the search bar, browse and book.
What does an activity include?
Each listing shows exactly what’s included in the package.
What are Activities?
A digital marketplace of tours, attractions, events and experiences for travellers.
Can I book on behalf of someone else?
Yes—the confirmation will be emailed to the registered address.
What do I do if I get to the hotel and there is no reservation?
Contact our support team immediately and we’ll resolve it.
Can I check‑in before the check‑in time?
Request early check‑in via support; approval depends on hotel availability.
Can I check‑out after the check‑out time?
Request late check‑out via support; approval depends on hotel availability.
Are my special requests guaranteed (ie connected – adjacent – view)?
No—requests are passed to the hotel but remain subject to availability.
Can I pay for my stay at the hotel with a different credit card than the one used to make the reservation?
Usually yes—verify with the hotel that the new card is accepted.
Can I make a reservation for myself using someone else’s credit card?
Yes, with the card‑holder’s permission; property may ask for authorisation.
The credit card that I used to make a booking is no longer valid. What should I do?
Contact the hotel directly using the details in your voucher.
The accommodation has charged my credit card. What should I do?
Send us the charge details and reference—we’ll resolve it with the property.
Can I search for accommodations that have facilities for people with disabilities?
Yes—apply the ‘Wheelchair‑accessible’ filter (and others) on the results page.
It’s been weeks since I cancelled my booking but I still haven’t received my refund. Help!
Contact support—some card reversals take longer; we’ll chase it up for you.
How do I know that my booking has been cancelled?
A cancellation‑confirmation email is sent; check spam/junk or contact us.
How long does it take to process this refund?
We process within 4 working days; banks usually post it within 15‑20 working days.
How do I know if my reservation is confirmed?
The ‘Booking Successful’ page plus confirmation email and voucher serve as proof.
Can I cancel or change a ‘special offer deal’ or a ‘non‑refundable’ booking?
Date changes aren’t possible; cancelling incurs the penalty stated in the room’s policy.
How can I cancel or change my reservation on OMT Travel?
Use ‘Modify/Support’ under your booking or contact us; always check the room’s cancellation policy first.
I have booked a hotel but I did not receive a confirmation by email. What do I have to do?
Check spam/junk; if missing contact support and we’ll resend it.
How can I make a special request? For example: a room with sea view, twin beds, room on a certain floor, or dietary needs?
Enter your request in the ‘special requests’ box during booking; hotel confirms subject to availability.
How do I get more information about the room or hotel facilities?
Click the room type for full details and photos; hotel facilities are shown below the rooms.
How do I know if the hotel has parking facilities and how can I reserve them?
See ‘hotel facilities’; if reservation needed, contact the hotel with the details in your voucher.
How do I find out if a hotel has a certain facility (such as a lift)?
All facilities are listed under ‘hotel facilities’.
Can more than two adults stay in one room?
Usually yes for an extra charge, up to the room’s maximum occupancy—check with the hotel.
What is a “non‑refundable” or “free cancellation” room type?
Non‑refundable = fee on changes/cancel. Free‑cancellation = no fee if cancelled within the hotel’s time‑limit.
Can I request an extra bed in my room and will there be extra costs?
Extra‑bed policies are under ‘hotel policies’; costs vary and depend on availability—contact us to request.
What’s the difference between a ‘double’ room and a ‘twin’ room?
Double = one double bed; Twin = two single beds; requests are subject to availability.
We have children, can we get extra beds/cots in the room?
Request during or after booking; added costs (if any) aren’t in the reservation price and depend on availability.
Book now, pay later option.
Refundable rooms may be paid later at any OMT agent; non‑refundable rooms require immediate online payment.
What if I need a specific type of accommodation (non‑smoking, wheelchair friendly, etc.)?
Use the filters or contact us for help finding a suitable property.
Is breakfast included in the price?
Check the line beneath the room name or your confirmation—depends on the rate.
Can I search by price?
Yes—after searching, sort the results by ‘price’.
Do I pay the full price for my child(ren)?
See ‘hotel policies’; child surcharges, if any, aren’t in the initial price.
Can I hold a reservation?
No—airline rules require immediate ticketing; fares aren’t guaranteed until issued.
What is included in the room price?
All amenities listed under the room type; details also in your confirmation email.
Are taxes included in the price?
Total price is shown before payment; some hotels charge local ‘city tax’ at check‑in which isn’t included.
How do I know if my reservation is confirmed?
Once the “Booking Successful” page appears we email you a voucher with the reference.
Can I book an accommodation for day use?
Yes—some hotels offer hourly/day‑use rates.
Can I book a room for a group of people?
Yes, up to six guests per room.
Can I redeem air miles when I make a booking with you?
Yes—enter your frequent‑flyer number during booking.
Why does my itinerary say there are seats available, but when I go to reserve them it says none are available?
Availability changes in real‑time; seats can sell out between search and purchase.
How do I travel with an infant / request a baby basket?
Infants (< 2 yrs) sit on lap; request a bassinet for long‑haul by contacting us.
After paying online if I did not receive my e‑ticket, what shall I do?
Contact support if ticket email hasn’t arrived within 24 h or travel is soon.
What kind of documents do I need in order to travel?
Passport ≥ 6 months valid, visas (including transit), travel insurance, minimum foreign currency, and an international credit card where required.
How early should I be at the airport before my flight?
Intl 3 h • European 2 h • Domestic 90 min; boarding starts ~60 min before departure—arrive early and consider online check‑in.
What is the baggage policy for my flight?
See allowance on your itinerary; you can pre‑purchase extra; detailed rules on each airline’s site.
Can I bring pets onboard a flight?
Contact the airline to book; collar + health & rabies certificates needed; cabin rules depend on size; fees apply.
What do I do if a booking fails?
We call you to confirm offline; don’t retry—double‑charges can occur when seats sell out mid‑payment.
Do I have to bring the credit or debit card I used to pay for my flight to the airport?
No, it isn’t mandatory.
How will I receive my refund?
Via the same channel you used (e.g. card charge reversal).
What should I do if I changed my name since I made the flight booking?
Provide the airline with a copy of your marriage certificate so they can note the new name in their system.
How do I cancel my flight in case of airline reschedule?
If you dislike the airline’s alternative, we request a refund for you; paid back via the original payment channel, subject to airline approval.
How do I cancel my booking?
Low‑cost tickets: contact airline directly (often non‑refundable). Full‑service tickets: we can cancel per fare rules; no‑show penalties may apply.
What do I do if my flight is rescheduled?
We email you; airline offers alternative or refund. We work with them to get the closest schedule or a refund—your choice.
What do I do if I miss my flight?
Missed‑flight tickets are non‑refundable; some airlines let you pay a fee and standby for the next flight—call us immediately if delay is likely.
How do I change my booking to a different airline?
You must cancel and re‑book; normal cancellation penalties apply (low‑cost airline changes must be done directly with the carrier).
How do I transfer my booking?
Airline tickets are non‑transferable; cancel and re‑book for another traveller per the fare rules.
What do I do if my name is misspelled on the booking?
Minor spelling fixes are usually allowed; we apply for a correction with the airline—always enter names exactly as on the passport.
Can I book a flight with a return from a different city than the departure?
Yes, open‑jaw trips are allowed.
Are my credit card details safe?
Payments run on a secure server; data are encrypted; we never store or ask for your card security code by phone/email.
Do I have enough connection time between my flights?
All connections shown meet the airport’s Minimum Connecting Time; if an airline delay makes you miss a connection, the airline must re‑route or accommodate you.
Can I book a flight with an outbound departure from another country than the one I am presently situated in?
Yes. You may book between any two cities worldwide.
What is an e-ticket?
An e‑ticket is the electronic version of a paper air‑ticket: once issued it lives in the airline’s computer system; you simply print the itinerary/booking‑reference and go straight to the airline check‑in desk.
Can I cancel or change my booking through OMT Travel?
Yes. Submit a cancellation or amendment request; our support team contacts you with the options.
How do I know that my booking is confirmed?
After payment we email you a booking‑confirmation that shows your reference, flight details and e‑ticket.
How do I know if my booking has been cancelled?
You receive a cancellation‑confirmation email; check spam/junk or contact us if it’s missing.
What is the difference between a direct flight, a nonstop flight and a flight with a connection?
Non‑stop = zero stops; Direct = one technical stop (you stay on board); Connecting‑itinerary = you change planes at a mid‑point airport.
How do I make a booking?
1 Choose origin 2 Choose destination 3 Pick departure date 4 Pick return/one‑way 5 Pick return date 6 Set passenger count 7 Press “search”; select a flight; fill traveller info; pay on the checkout page with your card and press “Pay Now”.
Can I hold a reservation?
No—airline rules require immediate ticketing; fares aren’t guaranteed until issued.
Can I redeem air miles when I make a booking with you?
Yes—enter your frequent‑flyer number during booking.
Why does my itinerary say there are seats available, but when I go to reserve them it says none are available?
Availability changes in real‑time; seats can sell out between search and purchase.
How do I travel with an infant / request a baby basket?
Infants (< 2 yrs) sit on lap; request a bassinet for long‑haul by contacting us.
After paying online if I did not receive my e‑ticket, what shall I do?
Contact support if ticket email hasn’t arrived within 24 h or travel is soon.
What kind of documents do I need in order to travel?
Passport ≥ 6 months valid, visas (including transit), travel insurance, minimum foreign currency, and an international credit card where required.
How early should I be at the airport before my flight?
Intl 3 h • European 2 h • Domestic 90 min; boarding starts ~60 min before departure—arrive early and consider online check‑in.
What is the baggage policy for my flight?
See allowance on your itinerary; you can pre‑purchase extra; detailed rules on each airline’s site.
Can I bring pets onboard a flight?
Contact the airline to book; collar + health & rabies certificates needed; cabin rules depend on size; fees apply.
What do I do if a booking fails?
We call you to confirm offline; don’t retry—double‑charges can occur when seats sell out mid‑payment.
Do I have to bring the credit or debit card I used to pay for my flight to the airport?
No, it isn’t mandatory.
How will I receive my refund?
Via the same channel you used (e.g. card charge reversal).
What should I do if I changed my name since I made the flight booking?
Provide the airline with a copy of your marriage certificate so they can note the new name in their system.
How do I cancel my flight in case of airline reschedule?
If you dislike the airline’s alternative, we request a refund for you; paid back via the original payment channel, subject to airline approval.
How do I cancel my booking?
Low‑cost tickets: contact airline directly (often non‑refundable). Full‑service tickets: we can cancel per fare rules; no‑show penalties may apply.
What do I do if my flight is rescheduled?
We email you; airline offers alternative or refund. We work with them to get the closest schedule or a refund—your choice.
What do I do if I miss my flight?
Missed‑flight tickets are non‑refundable; some airlines let you pay a fee and standby for the next flight—call us immediately if delay is likely.
How do I change my booking to a different airline?
You must cancel and re‑book; normal cancellation penalties apply (low‑cost airline changes must be done directly with the carrier).
How do I transfer my booking?
Airline tickets are non‑transferable; cancel and re‑book for another traveller per the fare rules.
What do I do if my name is misspelled on the booking?
Minor spelling fixes are usually allowed; we apply for a correction with the airline—always enter names exactly as on the passport.
Can I book a flight with a return from a different city than the departure?
Yes, open‑jaw trips are allowed.
Are my credit card details safe?
Payments run on a secure server; data are encrypted; we never store or ask for your card security code by phone/email.
Do I have enough connection time between my flights?
All connections shown meet the airport’s Minimum Connecting Time; if an airline delay makes you miss a connection, the airline must re‑route or accommodate you.
Can I book a flight with an outbound departure from another country than the one I am presently situated in?
Yes. You may book between any two cities worldwide.
What is an e-ticket?
An e‑ticket is the electronic version of a paper air‑ticket: once issued it lives in the airline’s computer system; you simply print the itinerary/booking‑reference and go straight to the airline check‑in desk.
Can I cancel or change my booking through OMT Travel?
Yes. Submit a cancellation or amendment request; our support team contacts you with the options.
How do I know that my booking is confirmed?
After payment we email you a booking‑confirmation that shows your reference, flight details and e‑ticket.
How do I know if my booking has been cancelled?
You receive a cancellation‑confirmation email; check spam/junk or contact us if it’s missing.
What is the difference between a direct flight, a nonstop flight and a flight with a connection?
Non‑stop = zero stops; Direct = one technical stop (you stay on board); Connecting‑itinerary = you change planes at a mid‑point airport.
How do I make a booking?
1 Choose origin 2 Choose destination 3 Pick departure date 4 Pick return/one‑way 5 Pick return date 6 Set passenger count 7 Press “search”; select a flight; fill traveller info; pay on the checkout page with your card and press “Pay Now”.
Can I book on behalf of someone else?
Yes—the confirmation will be emailed to the registered address.
What do I do if I get to the hotel and there is no reservation?
Contact our support team immediately and we’ll resolve it.
Can I check‑in before the check‑in time?
Request early check‑in via support; approval depends on hotel availability.
Can I check‑out after the check‑out time?
Request late check‑out via support; approval depends on hotel availability.
Are my special requests guaranteed (ie connected – adjacent – view)?
No—requests are passed to the hotel but remain subject to availability.
Can I pay for my stay at the hotel with a different credit card than the one used to make the reservation?
Usually yes—verify with the hotel that the new card is accepted.
Can I make a reservation for myself using someone else’s credit card?
Yes, with the card‑holder’s permission; property may ask for authorisation.
The credit card that I used to make a booking is no longer valid. What should I do?
Contact the hotel directly using the details in your voucher.
The accommodation has charged my credit card. What should I do?
Send us the charge details and reference—we’ll resolve it with the property.
Can I search for accommodations that have facilities for people with disabilities?
Yes—apply the ‘Wheelchair‑accessible’ filter (and others) on the results page.
It’s been weeks since I cancelled my booking but I still haven’t received my refund. Help!
Contact support—some card reversals take longer; we’ll chase it up for you.
How do I know that my booking has been cancelled?
A cancellation‑confirmation email is sent; check spam/junk or contact us.
How long does it take to process this refund?
We process within 4 working days; banks usually post it within 15‑20 working days.
How do I know if my reservation is confirmed?
The ‘Booking Successful’ page plus confirmation email and voucher serve as proof.
Can I cancel or change a ‘special offer deal’ or a ‘non‑refundable’ booking?
Date changes aren’t possible; cancelling incurs the penalty stated in the room’s policy.
How can I cancel or change my reservation on OMT Travel?
Use ‘Modify/Support’ under your booking or contact us; always check the room’s cancellation policy first.
I have booked a hotel but I did not receive a confirmation by email. What do I have to do?
Check spam/junk; if missing contact support and we’ll resend it.
How can I make a special request? For example: a room with sea view, twin beds, room on a certain floor, or dietary needs?
Enter your request in the ‘special requests’ box during booking; hotel confirms subject to availability.
How do I get more information about the room or hotel facilities?
Click the room type for full details and photos; hotel facilities are shown below the rooms.
How do I know if the hotel has parking facilities and how can I reserve them?
See ‘hotel facilities’; if reservation needed, contact the hotel with the details in your voucher.
How do I find out if a hotel has a certain facility (such as a lift)?
All facilities are listed under ‘hotel facilities’.
Can more than two adults stay in one room?
Usually yes for an extra charge, up to the room’s maximum occupancy—check with the hotel.
What is a “non‑refundable” or “free cancellation” room type?
Non‑refundable = fee on changes/cancel. Free‑cancellation = no fee if cancelled within the hotel’s time‑limit.
Can I request an extra bed in my room and will there be extra costs?
Extra‑bed policies are under ‘hotel policies’; costs vary and depend on availability—contact us to request.
What’s the difference between a ‘double’ room and a ‘twin’ room?
Double = one double bed; Twin = two single beds; requests are subject to availability.
We have children, can we get extra beds/cots in the room?
Request during or after booking; added costs (if any) aren’t in the reservation price and depend on availability.
Book now, pay later option.
Refundable rooms may be paid later at any OMT agent; non‑refundable rooms require immediate online payment.
What if I need a specific type of accommodation (non‑smoking, wheelchair friendly, etc.)?
Use the filters or contact us for help finding a suitable property.
Is breakfast included in the price?
Check the line beneath the room name or your confirmation—depends on the rate.
Can I search by price?
Yes—after searching, sort the results by ‘price’.
Do I pay the full price for my child(ren)?
See ‘hotel policies’; child surcharges, if any, aren’t in the initial price.
What is included in the room price?
All amenities listed under the room type; details also in your confirmation email.
Are taxes included in the price?
Total price is shown before payment; some hotels charge local ‘city tax’ at check‑in which isn’t included.
How do I know if my reservation is confirmed?
Once the “Booking Successful” page appears we email you a voucher with the reference.
Can I book an accommodation for day use?
Yes—some hotels offer hourly/day‑use rates.
Can I book a room for a group of people?
Yes, up to six guests per room.
Is customer support available 24/7?
Yes—our support centre operates around the clock.
What happens if an activity is cancelled by the supplier?
A full refund is issued automatically.
How do I know that my cancellation has been confirmed?
A cancellation‑confirmation email will be sent.
How can I change the date/time of my booking?
Cancel (if permitted) and re‑book for the new slot.
Is there a cancellation fee?
Depends on the activity’s cancellation policy.
Is there a specific period to accept cancellations after booking?
See the activity’s cancellation policy—it varies by listing.
I can’t submit my payment details. What should I do?
Contact support for assistance.
How can I cancel and request a refund for my booking?
Contact support—cancellations/refunds are processed through us.
Where can I find my invoice?
It is emailed once your booking is confirmed.
Does the price mentioned include VAT?
Total inclusive price is shown before payment and on your voucher.
How can I pay for an activity?
By debit/credit card online or at any OMT agent.
Do you offer refunds?
Refunds follow the cancellation policy of the booked activity.
Is it possible to pay the merchant or vendor directly at the activity location?
No, all payments must go through OMT Travel.
What are the different payment options available?
Online card payment or cash/agent payment at OMT.
Where can I find the activity’s pickup information?
Usually on the voucher; otherwise the provider will advise.
How can I make a special request?
Add it in the request box during booking.
My activity offers pickup. How can I schedule a pickup?
Once confirmed the provider will contact you to arrange pickup time.
Can I cancel my booking?
Refer to the activity’s ‘Package cancellation policy’ in ‘My Booking’.
Can I reschedule my booking?
At present you must cancel (if allowed) and re‑book for a new time.
Can I modify my booking?
Contact support and we’ll assist where possible.
Are protective equipment for select activities required? Is there a separate fee for it?
See the listing—requirements and any extra fees are detailed there.
What kind of voucher should I present when I arrive on the day of the activity?
Show the confirmation voucher you received by email (printed or mobile, per listing).
I’m running late. What can I do?
Inform the merchant/vendor immediately; activities run on fixed schedules.
I reached the location but I’m unable to find the meeting point. What can I do?
Call the driver/guide number shown on your voucher.
Where can I find the meeting point?
It’s printed on the voucher sent after confirmation.
Are transportation options available when booking activities?
See the activity description—transport may be included or optional.
Can I book more than one activity on the same day?
Yes—each activity is handled as a separate booking.
Are there specific requirements for certain activities?
Yes—each listing states any age, health or skill requirements.
Is it possible to make a booking for more than one person?
Depends on the listing—some are group‑only, others per person.
Why do I see multiple packages for one activity?
Packages differ by inclusions so you can pick what suits you best.
How do I search and book activities?
Click ‘Activities’ on the homepage, enter the city in the search bar, browse and book.
What does an activity include?
Each listing shows exactly what’s included in the package.
What are Activities?
A digital marketplace of tours, attractions, events and experiences for travellers.
Is customer support available 24/7?
Yes—our support centre operates around the clock.
What happens if an activity is cancelled by the supplier?
A full refund is issued automatically.
How do I know that my cancellation has been confirmed?
A cancellation‑confirmation email will be sent.
How can I change the date/time of my booking?
Cancel (if permitted) and re‑book for the new slot.
Is there a cancellation fee?
Depends on the activity’s cancellation policy.
Is there a specific period to accept cancellations after booking?
See the activity’s cancellation policy—it varies by listing.
I can’t submit my payment details. What should I do?
Contact support for assistance.
How can I cancel and request a refund for my booking?
Contact support—cancellations/refunds are processed through us.
Where can I find my invoice?
It is emailed once your booking is confirmed.
Does the price mentioned include VAT?
Total inclusive price is shown before payment and on your voucher.
How can I pay for an activity?
By debit/credit card online or at any OMT agent.
Do you offer refunds?
Refunds follow the cancellation policy of the booked activity.
Is it possible to pay the merchant or vendor directly at the activity location?
No, all payments must go through OMT Travel.
What are the different payment options available?
Online card payment or cash/agent payment at OMT.
Where can I find the activity’s pickup information?
Usually on the voucher; otherwise the provider will advise.
How can I make a special request?
Add it in the request box during booking.
My activity offers pickup. How can I schedule a pickup?
Once confirmed the provider will contact you to arrange pickup time.
Can I cancel my booking?
Refer to the activity’s ‘Package cancellation policy’ in ‘My Booking’.
Can I reschedule my booking?
At present you must cancel (if allowed) and re‑book for a new time.
Can I modify my booking?
Contact support and we’ll assist where possible.
Are protective equipment for select activities required? Is there a separate fee for it?
See the listing—requirements and any extra fees are detailed there.
What kind of voucher should I present when I arrive on the day of the activity?
Show the confirmation voucher you received by email (printed or mobile, per listing).
I’m running late. What can I do?
Inform the merchant/vendor immediately; activities run on fixed schedules.
I reached the location but I’m unable to find the meeting point. What can I do?
Call the driver/guide number shown on your voucher.
Where can I find the meeting point?
It’s printed on the voucher sent after confirmation.
Are transportation options available when booking activities?
See the activity description—transport may be included or optional.
Can I book more than one activity on the same day?
Yes—each activity is handled as a separate booking.
Are there specific requirements for certain activities?
Yes—each listing states any age, health or skill requirements.
Is it possible to make a booking for more than one person?
Depends on the listing—some are group‑only, others per person.
Why do I see multiple packages for one activity?
Packages differ by inclusions so you can pick what suits you best.
How do I search and book activities?
Click ‘Activities’ on the homepage, enter the city in the search bar, browse and book.
What does an activity include?
Each listing shows exactly what’s included in the package.
What are Activities?
A digital marketplace of tours, attractions, events and experiences for travellers.
Can I book on behalf of someone else?
Yes—the confirmation will be emailed to the registered address.
What do I do if I get to the hotel and there is no reservation?
Contact our support team immediately and we’ll resolve it.
Can I check‑in before the check‑in time?
Request early check‑in via support; approval depends on hotel availability.
Can I check‑out after the check‑out time?
Request late check‑out via support; approval depends on hotel availability.
Are my special requests guaranteed (ie connected – adjacent – view)?
No—requests are passed to the hotel but remain subject to availability.
Can I pay for my stay at the hotel with a different credit card than the one used to make the reservation?
Usually yes—verify with the hotel that the new card is accepted.
Can I make a reservation for myself using someone else’s credit card?
Yes, with the card‑holder’s permission; property may ask for authorisation.
The credit card that I used to make a booking is no longer valid. What should I do?
Contact the hotel directly using the details in your voucher.
The accommodation has charged my credit card. What should I do?
Send us the charge details and reference—we’ll resolve it with the property.
Can I search for accommodations that have facilities for people with disabilities?
Yes—apply the ‘Wheelchair‑accessible’ filter (and others) on the results page.
It’s been weeks since I cancelled my booking but I still haven’t received my refund. Help!
Contact support—some card reversals take longer; we’ll chase it up for you.
How do I know that my booking has been cancelled?
A cancellation‑confirmation email is sent; check spam/junk or contact us.
How long does it take to process this refund?
We process within 4 working days; banks usually post it within 15‑20 working days.
How do I know if my reservation is confirmed?
The ‘Booking Successful’ page plus confirmation email and voucher serve as proof.
Can I cancel or change a ‘special offer deal’ or a ‘non‑refundable’ booking?
Date changes aren’t possible; cancelling incurs the penalty stated in the room’s policy.
How can I cancel or change my reservation on OMT Travel?
Use ‘Modify/Support’ under your booking or contact us; always check the room’s cancellation policy first.
I have booked a hotel but I did not receive a confirmation by email. What do I have to do?
Check spam/junk; if missing contact support and we’ll resend it.
How can I make a special request? For example: a room with sea view, twin beds, room on a certain floor, or dietary needs?
Enter your request in the ‘special requests’ box during booking; hotel confirms subject to availability.
How do I get more information about the room or hotel facilities?
Click the room type for full details and photos; hotel facilities are shown below the rooms.
How do I know if the hotel has parking facilities and how can I reserve them?
See ‘hotel facilities’; if reservation needed, contact the hotel with the details in your voucher.
How do I find out if a hotel has a certain facility (such as a lift)?
All facilities are listed under ‘hotel facilities’.
Can more than two adults stay in one room?
Usually yes for an extra charge, up to the room’s maximum occupancy—check with the hotel.
What is a “non‑refundable” or “free cancellation” room type?
Non‑refundable = fee on changes/cancel. Free‑cancellation = no fee if cancelled within the hotel’s time‑limit.
Can I request an extra bed in my room and will there be extra costs?
Extra‑bed policies are under ‘hotel policies’; costs vary and depend on availability—contact us to request.
What’s the difference between a ‘double’ room and a ‘twin’ room?
Double = one double bed; Twin = two single beds; requests are subject to availability.
We have children, can we get extra beds/cots in the room?
Request during or after booking; added costs (if any) aren’t in the reservation price and depend on availability.
Book now, pay later option.
Refundable rooms may be paid later at any OMT agent; non‑refundable rooms require immediate online payment.
What if I need a specific type of accommodation (non‑smoking, wheelchair friendly, etc.)?
Use the filters or contact us for help finding a suitable property.
Is breakfast included in the price?
Check the line beneath the room name or your confirmation—depends on the rate.
Can I search by price?
Yes—after searching, sort the results by ‘price’.
Do I pay the full price for my child(ren)?
See ‘hotel policies’; child surcharges, if any, aren’t in the initial price.
Can I hold a reservation?
No—airline rules require immediate ticketing; fares aren’t guaranteed until issued.
What is included in the room price?
All amenities listed under the room type; details also in your confirmation email.
Are taxes included in the price?
Total price is shown before payment; some hotels charge local ‘city tax’ at check‑in which isn’t included.
How do I know if my reservation is confirmed?
Once the “Booking Successful” page appears we email you a voucher with the reference.
Can I book an accommodation for day use?
Yes—some hotels offer hourly/day‑use rates.
Can I book a room for a group of people?
Yes, up to six guests per room.
Can I redeem air miles when I make a booking with you?
Yes—enter your frequent‑flyer number during booking.
Why does my itinerary say there are seats available, but when I go to reserve them it says none are available?
Availability changes in real‑time; seats can sell out between search and purchase.
How do I travel with an infant / request a baby basket?
Infants (< 2 yrs) sit on lap; request a bassinet for long‑haul by contacting us.
After paying online if I did not receive my e‑ticket, what shall I do?
Contact support if ticket email hasn’t arrived within 24 h or travel is soon.
What kind of documents do I need in order to travel?
Passport ≥ 6 months valid, visas (including transit), travel insurance, minimum foreign currency, and an international credit card where required.
How early should I be at the airport before my flight?
Intl 3 h • European 2 h • Domestic 90 min; boarding starts ~60 min before departure—arrive early and consider online check‑in.
What is the baggage policy for my flight?
See allowance on your itinerary; you can pre‑purchase extra; detailed rules on each airline’s site.
Can I bring pets onboard a flight?
Contact the airline to book; collar + health & rabies certificates needed; cabin rules depend on size; fees apply.
What do I do if a booking fails?
We call you to confirm offline; don’t retry—double‑charges can occur when seats sell out mid‑payment.
Do I have to bring the credit or debit card I used to pay for my flight to the airport?
No, it isn’t mandatory.
How will I receive my refund?
Via the same channel you used (e.g. card charge reversal).
What should I do if I changed my name since I made the flight booking?
Provide the airline with a copy of your marriage certificate so they can note the new name in their system.
How do I cancel my flight in case of airline reschedule?
If you dislike the airline’s alternative, we request a refund for you; paid back via the original payment channel, subject to airline approval.
How do I cancel my booking?
Low‑cost tickets: contact airline directly (often non‑refundable). Full‑service tickets: we can cancel per fare rules; no‑show penalties may apply.
What do I do if my flight is rescheduled?
We email you; airline offers alternative or refund. We work with them to get the closest schedule or a refund—your choice.
What do I do if I miss my flight?
Missed‑flight tickets are non‑refundable; some airlines let you pay a fee and standby for the next flight—call us immediately if delay is likely.
How do I change my booking to a different airline?
You must cancel and re‑book; normal cancellation penalties apply (low‑cost airline changes must be done directly with the carrier).
How do I transfer my booking?
Airline tickets are non‑transferable; cancel and re‑book for another traveller per the fare rules.
What do I do if my name is misspelled on the booking?
Minor spelling fixes are usually allowed; we apply for a correction with the airline—always enter names exactly as on the passport.
Can I book a flight with a return from a different city than the departure?
Yes, open‑jaw trips are allowed.
Are my credit card details safe?
Payments run on a secure server; data are encrypted; we never store or ask for your card security code by phone/email.
Do I have enough connection time between my flights?
All connections shown meet the airport’s Minimum Connecting Time; if an airline delay makes you miss a connection, the airline must re‑route or accommodate you.
Can I book a flight with an outbound departure from another country than the one I am presently situated in?
Yes. You may book between any two cities worldwide.
What is an e-ticket?
An e‑ticket is the electronic version of a paper air‑ticket: once issued it lives in the airline’s computer system; you simply print the itinerary/booking‑reference and go straight to the airline check‑in desk.
Can I cancel or change my booking through OMT Travel?
Yes. Submit a cancellation or amendment request; our support team contacts you with the options.
How do I know that my booking is confirmed?
After payment we email you a booking‑confirmation that shows your reference, flight details and e‑ticket.
How do I know if my booking has been cancelled?
You receive a cancellation‑confirmation email; check spam/junk or contact us if it’s missing.
What is the difference between a direct flight, a nonstop flight and a flight with a connection?
Non‑stop = zero stops; Direct = one technical stop (you stay on board); Connecting‑itinerary = you change planes at a mid‑point airport.
How do I make a booking?
1 Choose origin 2 Choose destination 3 Pick departure date 4 Pick return/one‑way 5 Pick return date 6 Set passenger count 7 Press “search”; select a flight; fill traveller info; pay on the checkout page with your card and press “Pay Now”.